Terms & Conditions
Terms and Conditions
1. Introduction Welcome to FWD Glazing, operated by FAILTE WINDOWS AND DOORS LTD, a company registered in the United Kingdom with company number SC736428 and registered office at Westwood House, Five Sisters Business Park, Westwood, West Calder, United Kingdom, EH55 8PN. By accessing and using our services, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our services.
2. Definitions
Company: Refers to FAILTE WINDOWS AND DOORS LTD (trading as FWD Glazing).
Customer: Refers to any individual or entity engaging with our products or services.
Products: Includes all windows, doors, glazing, and related items offered by the Company.
Services: Refers to all installations, consultations, and related services provided by the Company.
3. Scope of Services The Company provides sales, installation, and maintenance of glazing products, including windows and doors. All orders are subject to availability and acceptance by the Company. The Company reserves the right to modify or discontinue any product or service without prior notice.
4. Pricing and Payment All prices are subject to change without notice. The final price will be confirmed at the time of the order. Payments must be made as agreed upon in the customer’s invoice. Late payments may result in delays and additional charges.
5. Cancellations and Refunds Customers may cancel their order within 14 days from the date of purchase for a full refund, provided that work has not commenced. If services or product customization has started, cancellation charges may apply.
6. Warranties The Company provides a warranty on its products as outlined in the warranty document provided with each product. Warranty claims must be submitted in writing, and the Company will review them in accordance with its warranty policy.
7. Limitation of Liability To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
8. Data Protection and Privacy (GDPR) The Company is committed to complying with the General Data Protection Regulation (GDPR). This includes:
Data Collection: We collect personal data such as names, addresses, and contact details solely for fulfilling orders, providing services, and maintaining customer relationships.
Data Usage: Personal data is used only for processing transactions, customer support, and service improvements.
Data Storage: Customer data is securely stored and protected against unauthorized access.
Data Sharing: We do not share personal data with third parties without customer consent unless required by law.
Customer Rights: Customers have the right to request access to their data, rectification of inaccurate data, and deletion of data where applicable.
Contact Information: For any GDPR-related inquiries, please contact us at [contact email] or write to FAILTE WINDOWS AND DOORS LTD, Westwood House, Five Sisters Business Park, Westwood, West Calder, United Kingdom, EH55 8PN.
9. Governing Law These Terms and Conditions are governed by the laws of Scotland. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Scottish courts.
10. Changes to Terms The Company reserves the right to update these Terms and Conditions at any time. Customers will be notified of significant changes through our website or direct communication.
11. Contact Information For any questions regarding these Terms and Conditions, please contact us at:
FAILTE WINDOWS AND DOORS LTD
Westwood House, Five Sisters Business Park
Westwood, West Calder, United Kingdom, EH55 8PN
Company Number: SC736428
enquiries@fwdglazing.co.uk
01506243388
Last Updated: 02/06/2023
